FAQ

Orders

How quickly is my order processed?
Orders are normally processed within 1 business day.

How can I track my order?
We will email tracking information after dispatch. You can also use the Order Tracking link in the footer to access your customer account.

Shipping

When do I qualify for free shipping?
Standard shipping is complimentary on orders over $100 USD.

Do you offer expedited shipping?
Where available, expedited delivery takes approximately 1–3 business days and costs $8 USD.

Who pays customs duties?
FIRAMIRA covers customs duties and import taxes for supported destinations.

Returns

What is the return period?
Eligible items may be returned within 30 days of delivery.

Where should I send my return?
Email us before returning an item. We will provide the correct Amazon-authorized warehouse address for your order.

Contact

Email firamira.co@gmail.com for assistance.