Returns & Refunds
We want you to be satisfied with your FIRAMIRA purchase. Eligible items may be returned within 30 days of delivery.
Return Eligibility
- Quality-related returns are accepted.
- Non-quality returns are accepted when the item is unused, unworn, undamaged, and in resalable condition with its original packaging, tags, and accessories.
- Proof of purchase and the order number are required.
How to Start a Return
Before sending an item back, email firamira.co@gmail.com with your order number and reason for return. Do not return an item without authorization. Our team will provide the correct Amazon-authorized return warehouse address for your order. Because Amazon operates multiple warehouses, the return address may vary and will be selected based on the closest eligible facility.
Return Shipping Costs
FIRAMIRA covers reasonable return shipping costs for defective, damaged, or incorrect items. For non-quality returns, the customer is responsible for return shipping costs. Original expedited shipping fees are non-refundable unless the return is caused by a defective, damaged, or incorrect item.
Damaged or Incorrect Items
Contact us promptly and include clear photographs of the product, packaging, and shipping label. We will review the issue and provide return or replacement instructions.
Refunds
After the returned item reaches the authorized warehouse and passes inspection, we will issue the refund to the original payment method within 3 business days. Your bank or card issuer may require additional time to post the refund.
Contact
Email: firamira.co@gmail.com